About Me

After five years in Amsterdam and a year on the road, I discovered that I burn easily and don't particularly enjoy surfing. Australia therefore felt like the right place to start the next chapter.

My role increasingly moved beyond individual deals into product strategy, technical enablement and shaping what we built based on what I was seeing in the market.

I joined to own the technical side of complex sales: discovery, solution design, demonstrations, and evaluations. Deals often required creativity and invention when the obvious answer didn’t exist. The complexity of the product pushed me to deepen my technical skills considerably.

This was where I properly learned Solutions Engineering. I worked alongside talented AEs, learned from experienced people around me and developed the ability to understand customer problems and turn a configurable product into something specific enough to solve those problems and win the deal.

I moved from London to Amsterdam for work and ended up staying for five years. I got comfortable riding a bike with a basket and listening to the brutally unfiltered opinions of my Dutch colleagues.

A fintech role supporting live banking systems taught me how to investigate technical problems properly, stay calm when things break and communicate clearly when the stakes are high. SLAs were tight and I had never received so many calls in the middle of the night.

My first proper technical SaaS role. I worked with enterprise software customers, eventually leading early-life support for new implementations and discovering that I enjoyed working with customers and technology together more than either in isolation.

The beginning of the career. I spent an unreasonable amount of money on trains.

I spent a year figuring out what I actually wanted to do. I worked in IT support, kitchens, public relations and at an American summer camp between bouts of backpacking.

All were useful in their own way but none became the career.

My dissertation on propaganda won a regional Best Dissertation award and left me with a lasting interest in how the way information is presented can change what people believe.

Several disastrous parents’ evenings offered some preliminary insight into the challenges of stakeholder management.

Strong start. Limited technical-sales experience.